FREQUENTLY ASKED QUESTIONS


WHAT IS MY ACCOUNT BALANCE?

For more information on your account balance, please use the form on this page to contact our accounting department who will be happy to share that information with you.

WHEN IS MY PAYMENT DATE?

Your payment date is listed on the first page of your contract. If you need another copy, please use the form on this page to contact us and we are happy to resend you a copy.

HOW DO I UPDATE MY BILLING INFORMATION?

To update your billing information, please complete the form on this page and send us a copy of a voided check from your new account to info@onedegreecapital.com or via text message to 571.336.6571. Please note that changes made within 5 business days of your next payment due date will not be reflected until your next billing month. To avoid additional fees please ensure the account we have on file has sufficient funds. For more information, please contact us at 1.855.579.0001.

HOW DO I MAKE A ONE-TIME PAYMENT?

To make a one-time payment please use the link at the top of this page. Please allow up to 5 business days for payment to process. If you need assistance, please contact us at 1.855.579.0001.

HOW CAN I CHANGE MY PAYMENT DATE?

Please contact our accounting department for options on changing your payment due date by completing the form on this page or calling us at 1.855.579.0001.

Request Info on Your Financing

Still have a question? We are happy to help! Simply complete the form below and we will respond as soon as possible.